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TEX SANDART

FAQs'


We cannot accept returns or refunds due to customer's convenience.
In case of damage or missing items due to us or during shipping, we will immediately refund or send you a replacement. Please contact us from inquiries.

◎ Course / Workshop
Refund

Cancellation / refund is possible within 14 days of purchase and before taking the lesson.

Before shipping materials: Cancellation fee 10%,
After shipping the materials: After confirming the returned product, we will refund the amount after deducting the cancellation fee of 20% and the return shipping fee.

Reservation cancellation / change

Cancellation before the day of the lesson : You can change the lesson schedule as many times as you like. Please contact us by email or phone by the day before.

Cancellation on the day of the lesson : You can change your reservation only once. If you cancel the second time, you will not be able to take the lesson. In that case, it is possible to pay only the lesson / Workshop additional tuition fee.

Cancellation without permission : If you do not enter the room or contact us within 15 minutes both online and face-to-face, we will automatically cancel on the day.

🌵 Service guarantee

If you are not satisfied with the content and quality of the lesson, we will give you a 100% full refund.

Please use it after understanding and consenting to the above.

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